Responsible Gaming at bat399 — Play Within Your Limits

bat399 operates a strict 18+ age policy across all products on the platform, including sports betting, live casino, slots, and all other game categories. Gambling is an adult activity, and bat399 takes its obligation to prevent underage access with the utmost seriousness. This policy applies to every player in Bangladesh, regardless of location or device used to access the platform.

All new account registrations on bat399 are subject to age verification. Players are required to confirm at the point of registration that they are aged 18 years or older. bat399 further conducts Know Your Customer (KYC) identity checks that verify date of birth against a government-issued identity document — such as a National Identity Card (NID) or passport — before a player is permitted to make their first deposit or withdrawal.

Where bat399 has reasonable grounds to suspect that a player may be under the age of 18, the account will be immediately suspended pending identity verification. Any funds deposited by an underage player will be returned in full, and no winnings accrued during the underage period will be paid out.

Gambling is a popular leisure activity enjoyed by millions of people responsibly every day. However, for a small proportion of players, gambling can develop into a compulsive behaviour that causes real harm — to finances, relationships, mental health, and overall wellbeing. bat399 wants every player to understand the warning signs of problem gambling so that help can be sought early.

Problem gambling does not always look the same. It can develop gradually over time, and many players who experience difficulties are not immediately aware that their gambling habits have become harmful. The following self-assessment questions can help you evaluate your own relationship with gambling:

If you answered "yes" to two or more of the questions above, your gambling behaviour may be causing harm. This does not mean you are a bad person — problem gambling is a recognised condition, and help is available. bat399 urges you to use one of the responsible gaming tools described on this page, or to contact our support team for guidance on the next steps.

Self-exclusion is one of the most powerful responsible gaming tools available on bat399. It allows you to voluntarily ban yourself from accessing the bat399 platform for a defined period of time, giving you the space needed to regain control of your gambling habits without temptation.

bat399 offers self-exclusion periods of 30 days, 90 days, 6 months, 1 year, or a permanent indefinite ban. Once a self-exclusion is activated, it takes effect within 5 minutes. During the exclusion period, you will be unable to log in to your bat399 account, make deposits, place bets, or access any game on the platform.

How to Activate Self-Exclusion

During a self-exclusion period, bat399 will not send you any promotional emails, bonus offers, or marketing communications. Any account balance remaining at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.

Self-exclusion periods cannot be shortened or reversed once activated. If you have selected a 30-day exclusion, for example, you will not be able to lift that exclusion before the 30 days have elapsed — this is by design, to give you the full period of protection you requested.

bat399 provides every player with the ability to set personalised deposit and loss limits directly from within their account. These limits are one of the most practical ways to keep gambling affordable and within your personal budget. All limit tools on bat399 are free to use and available immediately.

Deposit Limits

A deposit limit caps the total amount of money you can add to your bat399 account within a chosen time window. bat399 supports the following deposit limit intervals:

• Daily deposit limit: Maximum total deposits allowed within a rolling 24-hour period.
• Weekly deposit limit: Maximum total deposits allowed within a rolling 7-day period.
• Monthly deposit limit: Maximum total deposits allowed within a rolling 30-day calendar period.

Deposit limits can be set to any amount in Bangladeshi Taka (BDT), subject to the platform minimum of ৳500 per deposit. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 72-hour waiting period before the new, higher limit is applied — this delay is intentional and is designed to prevent impulsive decisions made during a losing streak.

Loss Limits

A loss limit restricts the total net losses you can sustain within a defined time period. Once your net loss within the selected period reaches your chosen limit, bat399 will automatically prevent you from placing further bets or making additional deposits until the period resets. Like deposit limits, loss limits take effect immediately when reduced, but require a 72-hour waiting period when increased.

Time can pass quickly when you are engaged in online gaming or sports betting. bat399 provides session time management tools to help you stay aware of how long you have been playing and to enforce breaks when you need them.

• Session time limit: Set a maximum duration for any single gambling session. Once the limit is reached, bat399 will display a notification and, if you continue to exceed the limit, will log you out of your account automatically.
• Reality check reminders: Receive periodic on-screen notifications at intervals you choose (every 30 minutes, 60 minutes, or 90 minutes) displaying how long you have been logged in and your net gaming result for the current session.
• Session break enforcer: Configure a mandatory minimum break period between sessions. For example, setting a 2-hour session break means that after your session ends, you cannot log back in for at least 2 hours.

All session controls are configurable from your bat399 account settings under the Responsible Gaming section. bat399 recommends enabling reality check reminders as a minimum, even if you feel confident in your ability to self-regulate — regular reminders help everyone maintain perspective on their gambling activity.

It is also good practice to avoid gambling when you are tired, emotionally distressed, or under the influence of substances that impair your judgment. These conditions increase the risk of making impulsive decisions that you may later regret. bat399's session controls are designed to support — not replace — your own judgment.

If you feel you need a shorter break from bat399 than a full self-exclusion period but more than a standard session break, a cooling-off period may be the right option for you.

Cooling-Off Periods

bat399 offers cooling-off periods of 24 hours, 48 hours, 7 days, or 14 days. During a cooling-off period, your account remains active but your ability to deposit funds and place bets is suspended. You may still log in to view your transaction history or withdraw any remaining balance. Cooling-off periods take effect immediately and cannot be cancelled early.

Permanent Account Closure

If you decide that you no longer wish to maintain a bat399 account, you may request permanent account closure at any time by contacting our support team at [email protected]. Account closure is irreversible. Before closing your account, bat399 will process any remaining account balance to your registered payment method. All personal data associated with the account will be handled in accordance with our Privacy Policy and applicable data retention requirements.

bat399 will process permanent closure requests within one (1) business day of receipt. You will receive an email confirmation once your account has been fully closed. If you have set a self-exclusion alongside requesting account closure, the self-exclusion will remain on record even after the account is closed, to prevent re-registration during the exclusion window.

Seeking help for a gambling problem is a sign of strength, not weakness. bat399 actively encourages any player who feels their gambling is becoming problematic to reach out — to our own support team or to the professional organisations listed in this section. All support resources are confidential and non-judgmental.

bat399 Responsible Gaming Support Team: Our dedicated responsible gaming team is available 24 hours a day, 7 days a week to help players activate self-exclusion, set account limits, answer questions about responsible gaming tools, or simply provide a confidential listening ear. Contact us at [email protected] and mark your message with the subject line "Responsible Gaming Support" for priority handling.

Professional counselling services: If you are in Bangladesh and feel that your gambling is causing serious harm to your personal life, finances, or mental health, we encourage you to speak with a qualified mental health professional or counsellor. bat399 can provide signposting information upon request via our support team.

Talking to someone you trust: Sometimes the most important first step is telling a friend, family member, or trusted colleague about what you are experiencing. Sharing the burden of a gambling problem can significantly reduce the pressure and open the door to practical support from people around you.

Responsible gaming is not a box-ticking exercise at bat399 — it is a genuine operational priority. The following are the core commitments bat399 makes to every player on the platform: